Do you ship worldwide? What is the shipping fee?

Yes. We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Shipping fee:

– Free shipping: order $99.99 and up.

– Standard Shiping: 8.95$

– DHL Express: 29.99$

Processing time:

– Processing: 3-5 working days (made-to-order)

Delivery time:

Region

DHL Express

Standard Shipping

United States, Canada, Europe, Australia 6-10 working days 15-19 working days
Other countries unavailable  15-19 working days

 

*This doesn’t include our 3-5 days processing time.

Do you provide tracking information?

Yes, you will receive an email once your order is shipped that contains your tracking information. If you don’t receive the tracking information within 5-7 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 5-7 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 5 days since you receive it, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Any questions please contact email: support@rosatee.net.

Thank you for reading our policy.